#5299813 - 01/11/11 12:57 PM
Re: Princess auto sucks
[Re: blcmagic]
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Choco 'Nuck
Proud Member of BLM
Post Master Supreme
Registered: 07/10/01
Posts: 17568
Loc: Somewhere out there
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^^ I went to the Oshawa one. I don't think they know the meaning of customer service, its hard enough to find someone in the section that you are in to help you. I was looking for this.
I ordered from ebay, I'll pay the extra shipping rather than have to deal with Princess Auto again.
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#5299820 - 01/11/11 12:59 PM
Re: Princess auto sucks
[Re: Choco 'Nuck]
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JEFFOS
Post Master Supreme
Registered: 01/27/00
Posts: 29150
Loc: Toronto
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Quality is low on most of their tools. It is to be expected for the price though.
_________________________
-Jeff
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#5299944 - 01/11/11 01:33 PM
Re: Princess auto sucks
[Re: blcmagic]
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CivicGSR50
Poster
Registered: 01/14/10
Posts: 243
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You fail. I haven't had any issues with them or their tools and their customer service is head and shoulders above many companies.
But, but, but, they suck! Because of my two bad experiences with them/WW
Lol, bought a log-splitter from them, towed it home, cut down four trees in the yard, piled the wood nicely in the shed, then towed the log-splitter back to Princess Auto and returned it with the same receipt. No rental charge from Home Depot or Stephenson's, and aside from the manual labour, I've got firewood for two seasons now. but, but they suck! Try the Mississauga location next time you're at the in laws, or you can always flash the card[/s] see if that helps in Oshawa.
Or this other time at life camp, I returned a 3 tonne jack after the valve starting peeing oil, no receipt, no problem, bar code was still on the jack, free replacement. The jack must have been at least 7 years old.
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#5299980 - 01/11/11 01:41 PM
Re: Princess auto sucks
[Re: CivicGSR50]
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Choco 'Nuck
Proud Member of BLM
Post Master Supreme
Registered: 07/10/01
Posts: 17568
Loc: Somewhere out there
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You fail. I haven't had any issues with them or their tools and their customer service is head and shoulders above many companies. But, but, but, they suck! Because of my two bad experiences with them/WW Lol, bought a log-splitter from them, towed it home, cut down four trees in the yard, piled the wood nicely in the shed, then towed the log-splitter back to Princess Auto and returned it with the same receipt. No rental charge from Home Depot or Stephenson's, and aside from the manual labour, I've got firewood for two seasons now. but, but they suck! Try the Mississauga location next time you're at the in laws, or you can always flash the card[/s] see if that helps in Oshawa. So you did something unethical? I guess it won't be the first or last time. Did you get a permit to cut the trees?
I just told you about my experiences in buying stuff from them, two consecutive bad experiences is enough ruin it for me when they have competition. They suck for me, maybe for you its different
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#5300014 - 01/11/11 01:48 PM
Re: Princess auto sucks
[Re: Choco 'Nuck]
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CivicGSR50
Poster
Registered: 01/14/10
Posts: 243
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So you did something unethical? I guess it won't be the first or last time. Did you get a permit to cut the trees? I just told you about my experiences in buying stuff from them, two consecutive bad experiences is enough ruin it for me when they have competition. They suck for me, maybe for you its different
Lol, as if I am the only one who buys a tool, and I am the only one who returns it after using it once. Lol, come down off your high horse there, I ain't the only one, and I you're right, I won't be the last one.
Permit to cut trees, only if the trunk is a certain girth, time to break out the measuring tape again, one tree did require an aborist report as it was 99-100% dead, therefore no permit was required, and all were on private property, anything else you need to know GO GO Gadget?
Yes for a whole bunch of it us, it is different, but for you, they obviously sucked, so time to move to Houston right away due to poor customer service in Canaduh!
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#5300045 - 01/11/11 01:58 PM
Re: Princess auto sucks
[Re: CivicGSR50]
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Choco 'Nuck
Proud Member of BLM
Post Master Supreme
Registered: 07/10/01
Posts: 17568
Loc: Somewhere out there
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^^ Oh, don't worry, I am working on the Houston thing diligently. I'm sure your parents told you as a kid, just because other people do it doesn't make it right. And I'm not on a highhorse, two years ago, I rented a tool from home depot to sand and redo my deck, if I need a tool, I buy it, or if its not going to be used much afterwards, I rent it. I never do the purchase and return, ethics, you either have it or you don't :p
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#5300624 - 01/11/11 04:26 PM
Re: Princess auto sucks
[Re: JEFFOS]
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LNXGUY
Post Master Supreme
Registered: 08/06/00
Posts: 106974
Loc: Barrie, Ont,
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Quality is low on most of their tools. It is to be expected for the price though.
Pretty much, it's the one off tools I buy there that I'm only going to use sparingly in the future. If I want something to last and I'm going to use it all the time, I'll buy a decent brand.
_________________________
-Bill The GN would OWN you, your children and your children's children. '09 E90 335 d
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#5300806 - 01/11/11 05:15 PM
Re: Princess auto sucks
[Re: LNXGUY]
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qwiksi
Member
Registered: 05/28/00
Posts: 877
Loc: North Pole
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PA is a great store. Never had a issues with them,infact they just exchanged an 8 year old torque wrench for me because it broke,no questions asked.
My portable tool box is filled with PA tools,if I loose a tool in the bush when im out dirtbiking it wont really bother me. Just picked up a gold plated HDMI cable for $10,everywhere else they start at $20 and up.
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#5301361 - 01/11/11 09:04 PM
Re: Princess auto sucks
[Re: CivicGSR50]
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loudsubz
Post Master Supreme
Registered: 08/16/01
Posts: 11333
Loc: Ontario, Canada
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So you did something unethical? I guess it won't be the first or last time. Did you get a permit to cut the trees? I just told you about my experiences in buying stuff from them, two consecutive bad experiences is enough ruin it for me when they have competition. They suck for me, maybe for you its different Lol, as if I am the only one who buys a tool, and I am the only one who returns it after using it once. Lol, come down off your high horse there, I ain't the only one, and I you're right, I won't be the last one. Permit to cut trees, only if the trunk is a certain girth, time to break out the measuring tape again, one tree did require an aborist report as it was 99-100% dead, therefore no permit was required, and all were on private property, anything else you need to know GO GO Gadget? Yes for a whole bunch of it us, it is different, but for you, they obviously sucked, so time to move to Houston right away due to poor customer service in Canaduh!
its people like you who fuck up the system for the decent ones..
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#5301520 - 01/11/11 10:06 PM
Re: Princess auto sucks
[Re: loudsubz]
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CivicGSR50
Poster
Registered: 01/14/10
Posts: 243
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its people like you who fuck up the system for the decent ones..
How do I mess up the 'system' or the Royal Service Promise? Ever price match something with a receipt, ever return a product that you weren't satisfied with? Ahh I forgot a bunch of hypocrites we have running amuck here.
Ever try renting a 25 tonne log splitter from Stephenson's or HD? Go rent one, tell me the condition of it, and whether you'd be prepared trusting your limbs on shotty equipment vs. Brand Spanking new with all the latest bells and whistles of technology. Hmm tough call, my life and limbs are worth a lot more than just a rental fee (we aren't talking about belt sanders here little boy). Oh yeah, what would you do with a 25 tonne log splitter after using it for one day, hmm, rent it out, or return it since I don't own a tree company. It served its purpose, my CC was authorized, and refund was given, three cheers for PA and their return policy/promise.
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#5301635 - 01/11/11 10:50 PM
Re: Princess auto sucks
[Re: CivicGSR50]
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LNXGUY
Post Master Supreme
Registered: 08/06/00
Posts: 106974
Loc: Barrie, Ont,
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its people like you who fuck up the system for the decent ones..
How do I mess up the 'system' or the Royal Service Promise? Ever price match something with a receipt, ever return a product that you weren't satisfied with? Ahh I forgot a bunch of hypocrites we have running amuck here. Ever try renting a 25 tonne log splitter from Stephenson's or HD? Go rent one, tell me the condition of it, and whether you'd be prepared trusting your limbs on shotty equipment vs. Brand Spanking new with all the latest bells and whistles of technology. Hmm tough call, my life and limbs are worth a lot more than just a rental fee (we aren't talking about belt sanders here little boy). Oh yeah, what would you do with a 25 tonne log splitter after using it for one day, hmm, rent it out, or return it since I don't own a tree company. It served its purpose, my CC was authorized, and refund was given, three cheers for PA and their return policy/promise.
Start renting your equipment at a decent place and you wouldn't have this problem.
A fucking log splitter? Really? Dude, that's pretty bad.
_________________________
-Bill The GN would OWN you, your children and your children's children. '09 E90 335 d
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#5301842 - 01/12/11 12:50 AM
Re: Princess auto sucks
[Re: CivicGSR50]
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c2k
Post Master Supreme
Registered: 05/21/00
Posts: 19291
Loc: Wiesloch-Walldorf, Germany
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its people like you who fuck up the system for the decent ones..
How do I mess up the 'system' or the Royal Service Promise? Ever price match something with a receipt, ever return a product that you weren't satisfied with? Ahh I forgot a bunch of hypocrites we have running amuck here. Ever try renting a 25 tonne log splitter from Stephenson's or HD? Go rent one, tell me the condition of it, and whether you'd be prepared trusting your limbs on shotty equipment vs. Brand Spanking new with all the latest bells and whistles of technology. Hmm tough call, my life and limbs are worth a lot more than just a rental fee (we aren't talking about belt sanders here little boy). Oh yeah, what would you do with a 25 tonne log splitter after using it for one day, hmm, rent it out, or return it since I don't own a tree company. It served its purpose, my CC was authorized, and refund was given, three cheers for PA and their return policy/promise.
just... wow...
wow..... Im just stunned.
_________________________
Who cares
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#5302053 - 01/12/11 08:30 AM
Re: Princess auto sucks
[Re: 87ZCSi]
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Screamin Type ARGH!
High Value Poster
Post Master Supreme
Registered: 02/20/01
Posts: 47669
Loc: T.O. - Canaduh
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^lol
euphoric doesn't even use an axe. one mad tyt3 karate chop and the tree is down.
so how did princess auto get it's name anyways? lost in translation from chinese? In 1942 a young Winnipeg truck driver named Mr. Harvey Tallman sold his truck and with the proceeds was able to purchase Princess Auto Wrecking on Princess Street in Winnipeg, Manitoba
oh, well then...that makes sense. no wiki req'd lol
_________________________
"Ban low performance drivers, not high performance cars"
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#5302228 - 01/12/11 10:00 AM
Re: Princess auto sucks
[Re: LNXGUY]
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CivicGSR50
Poster
Registered: 01/14/10
Posts: 243
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Start renting your equipment at a decent place and you wouldn't have this problem.
A fucking log splitter? Really? Dude, that's pretty bad.
Over the past year, I've rented three jack-hammers, a 3 foot bobcat, 5 foot bobcat, mini escavator, sod rollers, concrete saws, edco scarifier's, and tamper's. I've used HD, Stephenson's and Metro Rent-All, and not one of them I would trust renting a log-splitter from. Tell me, what other 'decent' places do you know of in Toronto? If PA operated a rental business, I'd have an account with them too, for now I'll trust my limbs with their in-stock equipment.
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#5302237 - 01/12/11 10:04 AM
Re: Princess auto sucks
[Re: titty sprinkles]
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f22b-dohc
Post Master Supreme
Registered: 09/09/05
Posts: 11227
Loc: canadia
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princess auto has the not so common tools for cheap. you just buy them to use them once cause your in a jam. where else can you get a paint gun for $30 or a engine hoist for $100 or a ball joint removal tool etc.
think the engine lift i have from my brothers work (not used for engines though) came from printcesssssssssss auto. pretty sure we've used it over 10 times.
BJ removers? BFH FTW and it doest fudge up the seals
got to admit though; some of their wratchets are ass, broke a few breaker bars before buying an inch drive and exchanged w/o probs -- no receipts.
Edited by f22b-dohc (01/12/11 10:05 AM)
_________________________
JB weld is your friend Chewbacca makes me yawn *Yawn* "rolling -----on my 2.0, with the rag top down so my hair can blow..."
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#5304039 - 01/12/11 11:59 PM
Re: Princess auto sucks
[Re: qwiksi]
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1300cc_Rocket
Post Master Jr
Registered: 07/12/01
Posts: 1696
Loc: Ontario
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PA is a great store. Never had a issues with them,infact they just exchanged an 8 year old torque wrench for me because it broke,no questions asked.
Thats impressive. Torque Wrenches are excluded from Craftsman and Mastercraft Lifetime warranties.
If you think about it, returning something that was cheap to begin with, has given you years of service, and doesn't owe you a dime is a fucked up concept in itself regardless of the return policy. I'm not saying you're in the wrong, because I've done it. A return policy is a return policy.
I had to make 3 trips because their damned pliers kept breaking.
I think we all would think twice when judging the suitability of a tool if there was a zero return policy on it.
You bought a piece of shit that was not suitable for the job. Even my Channel Lock snap ring pliers seem stressed undoing some rings.
Returning something after one use is essentially the same as over using or abusing something and then just replacing it under the liberal return policy. In fact the company probably loses more when they hand you a second tool, rather than buying back (returning) a tool that can probably be re-sold.
Right now I've got a 20 year old craftsman ratchet that has broken ratchet mechanism. Should I have used a pipe on it? Probably not. Will i Bring it in for replacement? You bet. Lifetime Warranty is part of the marketing game that causes you to buy something in the first place.
Had he over used that log splitter it would have failed and he would have been eligible for a free replacement. Is that any more ethical than just returning it after one use? Nothing lasts forever. Especially Princess Auto tools!
I guess my point is many factors are considered when developing a return policy. Numbers are crunched, beans are counted and if it makes sense to have stricter return policies they would be in place (i.e. Costco's new 90day return isntead of 1 year on electronics, wal-mart 30 day return versus 1 year return of the past)
I don't see that he was ruining it for everyone by returning used log splitter. If the company changes their return policy to something like "no returns on visibly used items", The only ones who lose out are the ones who want to buy and return tools after using them!
Princess Auto doesn't suck.
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#5304205 - 01/13/11 05:50 AM
Re: Princess auto sucks
[Re: furball]
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robbbby
master electrician
Post Master Supreme
Registered: 01/23/02
Posts: 15428
Loc: Canada
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and your dad should have jerked off on a rock.
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#5304299 - 01/13/11 08:53 AM
Re: Princess auto sucks
[Re: 1300cc_Rocket]
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qwiksi
Member
Registered: 05/28/00
Posts: 877
Loc: North Pole
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Thats impressive. Torque Wrenches are excluded from Craftsman and Mastercraft Lifetime warranties. If you think about it, returning something that was cheap to begin with
It's not cheap at all other then the price,I use my torque wrench alot. It even comes in a hard case unlike the Can Tire one.I think it was my fault that it broke,was torqueing the lug nuts on my truck which call for 160ftlbs and the wrench goes up to 150lbs.As I was giving the nuts an extra turn the gears in the wrench broke.Even if they didnt exchange it,8 years for $35 is a good deal in my books.
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