#2404199 - 03/05/08 09:43 PM
Re: Subaru Owners with Failed OEM Turbos, Please Post.
[Re: delBIONICfonic]
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delBIONICfonic
Post Master Sr
Registered: 04/16/03
Posts: 3894
Loc: Charlotte, NC
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Name: Bill Vellucci, case#1089048
Make: 2005 Subaru Legacy GT
Mileage: 58,000
Time Out Of Use: as of 3/5/2008, 29 days without repair
Problem And Likely Cause: Turbo failure resulting from broken turbine shaft. Dealer and SOA claim lack of oil, i say its an oil filter screen built into the factory oil feed banjo bolt at the cylinder head thats caused a lack of pressure to lubricated parts
Modifications: Bone Stock
Submitted For Warranty Work (Yes/No): Yes
Was it Approved For Warranty Repair: Denied
Your Story: On the 15th of February the turbo in my car (05 LGT w/58,000miles) failed resulting from a broken turbine shaft. The next day I took my car to a Subaru dealership where they discovered that the car was running on 2 quarts of what they claim to be very unclean oil (no viscosity test was or will be preformed).
The oil in my car was checked and at a normal level prior to the road trip (about 250 miles) home, which is when the turbo failed. Additionally, I use full synthetic oil and preformed the last oil change myself about 3,200 miles ago. Subaru states that the oil in a 05 LGT should be every 3,750 miles under severe driving conditions and 5,000 – 6,000 miles otherwise.
In order to fully diagnosis the problem with the blown turbo the dealership asked that I allow them to tear the turbo apart and conclude the exact problem that lead to the blown turbo. After allowing Subaru to do said work, they discovered the busted Turbine shaft. They then concluded that since this is a lubricated part the break was due a lack of oil pressure in the turbo resulting in lower lubrication for the turbine shaft.
At no time during the drive home, when the turbo failed, did a check engine light or oil pressure warning light display on the dash. The oil pressure warning light comes on when there is an indication that the engine oil pressure is low and the lubricating system is not working properly. Additionally, my temperature gauge was reading a normal temperature output.
The turbo on my car is covered up to 60,000 miles by the powertrain warranty. Subaru also states on page 47 of the Warranty and Maintenance Book under Owner’s Warranty Responsibilities section that “Subaru of America, Inc. cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance”. Yet, Subaru has continued to cite neglect for only being able to provide them with a credit card statement with an amount, not itemized, purchase at Auto Zone for the oil used in my car.
Based under the assumption of neglect (a bogus and hurtful claim to a proud Subaru owner) Subaru is only offering to cover the parts of the repair and not the labor involved. Page 9 of the warranty and maintenance book states that a new or remanufactured part will be replaced without charge to the owner for labor or materials under covered warranty items, such as Turbo which is covered under the powertrain warranty.
After refusing to accept the “deal” (their word, not mine) Subaru has now decided that further inspection should be done to my car. This means that they wish to remove and inspect the valve cover and oil pan for further damage. No mention of this inspection was ever made prior to my refusal of their “deal”. They have offered to cover the labor cost involved for this inspection.
That is where I am as of 3/5/2008
Now in good faith I should believe that Subaru of America and the dealership are not trying to find or conjure evidence of neglect and/or poor maintenance of my car. However, why would they suggest that further inspection be done to the engine only AFTER I refuse to cover the labor for the repair? Shouldn’t this have been suggested BEFORE they asked they offered me their “deal”, and AFTER the tear down of the turbo was completed? I must admit that I do have a suspicion of foul play.
Furthermore, it was also only upon independent research that I found literature supporting that a loss of oil can occur when a turbine shaft breaks. This oil will then end up in the Intercooler or the downpipe and Upipe. Additionally, Subaru turbocharged engines suffer from a starvation of oil, which results in a turbocharger failure, due to a oil filter screen built into the factory oil feed banjo bolt at the cylinder head. More information on this can be found at http://store.forcedperformance.net/merchant2/merchant.mvc?Screen=Info_SubaruOil or you can reference supporting Subaru documentation with bulletin number 02-103-07 which was released on 10/19/2007. I believe this to be the manufactured defect that lead to a mechanical failure in the turbo
I have at this point not authorized Subaru to inspect the valve cover and oil pan. Instead I am investigating the matter further to see how many Subaru customers have experienced the same thing I have.
_________________________
Stay Stupid America, Everythings Cool.
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#2405103 - 03/06/08 05:41 AM
Re: Subaru Owners with Failed OEM Turbos, Please Post.
[Re: delBIONICfonic]
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Buzzbomb
Sr Member
Registered: 11/02/01
Posts: 1197
Loc: Bryan, Ohio, USA
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I have been following your thread in OT. Have you posted anything on NASIOC or a Legacy specific forum?
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#2405320 - 03/06/08 09:17 AM
Re: Subaru Owners with Failed OEM Turbos, Please Post.
[Re: SiAdam]
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delBIONICfonic
Post Master Sr
Registered: 04/16/03
Posts: 3894
Loc: Charlotte, NC
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This a letter i presented to my SOA handler, and her superior. I have also sent this to the dealership and the DSM.
"The reason for my letter today is to express my concerns regarding the warranty repairs and my discontent for the way the situation has been handled thus far. The following paragraphs will detail my situation and the concerns I have for the way things have been handled. I thank you in advance for your attention on this matter.
On the 15th of February the turbocharger on my 2005 Subaru Legacy GT, with about 58,000miles, failed resulting from a broken turbine shaft. I then had my car towed to (dealership blocked for now) a Subaru dealership where they discovered that the car was running on 2 quarts of what they claim to be unclean oil. No viscosity test was or will be preformed.
The oil in my car was checked in Michigan and at a normal level prior to my trip (about 280 miles) home, which is when the turbo failed. Additionally, I use full synthetic oil and preformed the last oil change myself about 3,200 miles ago with a friend who can bear witness to the event. There is also a witness for me checking the oil in Michigan. Additionally, Subaru now states that the oil in a 05 LGT should be changed every 3,750 miles under severe driving conditions. I am within this time frame.
Now in order for Subaru of North America to fully diagnosis the problem with the blown turbo, the (dealer) asked that I allow them to tear the turbocharger apart and conclude the exact problem that lead to the blown turbocharger. After allowing (dealer) to do said work, they discovered the busted turbine shaft. They then concluded that since this is a lubricated part the break was due to a lack of oil pressure in the turbo resulting in lower lubrication for the turbine shaft.
At no time during the drive home, when the turbo failed, did a check engine light or oil pressure warning light display on the dash. The oil pressure warning light comes on when there is an indication that the engine oil pressure is low and the lubricating system is not working properly. Additionally, my temperature gauge was reading a normal temperature output.
Furthermore, it was also only upon independent research that I found literature supporting that a loss of oil can occur when a turbine shaft breaks. This oil will then end up in the Intercooler or the downpipe and Upipe. Additionally, Subaru turbocharged engines suffer from a starvation of oil, which results in a turbocharger failure, due to a oil filter screen built into the factory oil feed banjo bolt at the cylinder head. More information on this can be found at http://store.forcedperformance.net/merchant2/merchant.mvc?Screen=Info_SubaruOil or you can reference supporting Subaru documentation with bulletin number 02-103-07 which was released on 10/19/2007. I believe this to be the manufactured defect that lead to a mechanical failure in the turbo.
At this time I would also like to make further mention that none of this was explained or mentioned to me by either (dealer) or Subaru of North America, and that I had to spend an extensive amount of time doing independent research.
The turbocharger on a Subaru LGT is covered up to 60,000 miles by the powertrain warranty. Subaru also states on page 47 of the Warranty and Maintenance Book under Owner's Warranty Responsibilities section that "Subaru of America, Inc. cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance". Yet, Subaru has continued to cite owner neglect for only being able to provide them with a credit card statement with an amount, not itemized, purchase at Auto Zone for the oil used in my car.
I would also like to add that this is in contradiction to the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.). The Magnuson-Moss Warranty Act states that the burden of proof for denying coverage warranty coverage based on neglect is on the dealer and/or in this case Subaru of North America. Additionally, it is also important to consider that a failed turbocharger will leak oil, thus accounting for the low oil levels in my vehicle which you claim caused the turbo to fail.
Based under the assumption of neglect (a bogus and hurtful claim to a proud Subaru owner) Subaru offered to cover the parts of the warranty repair and not the labor involved. Page 9 of the warranty and maintenance book states that a new or remanufactured part will be replaced without charge to the owner for labor or materials under covered warranty items, such as a Turbocharger which is covered under the powertrain warranty. Additionally, it was explained to me that this was a one time replacement and no warranty would be issued on the new turbo, which is very uncommon.
At this time I would like to add that I am aware of the fact that dealerships make more for repairing cars out of warranty rather than those under warranty.
Only after refusing to accept the "deal" (dealer's word, not mine) did Subaru of North America and/or (dealer) decide to further inspect the engine of my Legacy GT. This means that they wish to remove and inspect the valve cover and oil pan for further damage, there was no mention of inspecting the TMIC. Additionally, no mention of this inspection was ever made prior to my refusal of their "deal", nor was anything mentioned about finding debris in the top mounted intercooler which would prompt further inspection.
Now in good faith I should believe that Subaru of North America and (dealer) are not trying to find or conjure evidence of neglect and/or poor maintenance of my car only to deny warranty coverage. However, why would they demand that further inspection be done to the engine only AFTER I refuse to cover the labor for the repair? Shouldn't this have been suggested BEFORE they offered me their "deal", and AFTER the tear down of the turbo was completed?
I must admit that the entire situation has made me suspicious and uneasy. Especially after finding supporting documentation regarding a common failure in Subaru turbochargers caused by an oil filter screen, and that a lose of oil can occur from a busted turbine shaft. All of which explain the problem with my car, and none of which was explained to me by Subaru or (dealer).
Your warranty is a contract that commits you to stand behind your product. Please do so"
_________________________
Stay Stupid America, Everythings Cool.
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#2405974 - 03/06/08 11:55 AM
Re: Subaru Owners with Failed OEM Turbos, Please Post.
[Re: delBIONICfonic]
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Happy Go Lucky
Jr Member
Registered: 04/07/06
Posts: 386
Loc: anywhere but here
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only a few things wrong with your letter, replace "busted" with "broken" or "failed", and the final paragraph "and that a lose of oil can occur....." should read "and that a loss of oil can occur...." otherwise looks good to me.
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#9142363 - 09/27/17 05:12 AM
Re: Subaru Owners with Failed OEM Turbos, Please Post.
[Re: Happy Go Lucky]
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lzm
Jr Poster
Registered: 06/01/17
Posts: 115
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#9185060 - 11/13/17 05:07 AM
Re: michael kors factory outlet
[Re: ]
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Newbie
Registered: 11/13/17
Posts: 37
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#9235966 - 01/21/18 09:14 PM
Re: michael kors factory outlet
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Andada
Andada
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Moderator: M3Pilot or M3Driver, SiAdam, Professor Paki
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